Returns and Refunds


We have a 30 day money back guarantee policy. There are multiple situations in which we will process a refund and send out a label for a return, so we'll work with you to get any issue corrected. Always here to help! Contact us immediately if you are having any issues at

Returns Process 

To return an item, place the item securely in its original packaging (use a ziplock bag if contents are leaking), include your proof of purchase, and mail your return the following address: 

GOA Skincare
Attn: Returns
Order #
1619 N La Brea Ave. Ste.205
Los Angeles, CA 90028

If the bottle is damaged (for some reason) beyond belief, please send a photo to and we'll take care of it. 


After receiving your return and inspecting the condition of your item, we will process your [return or exchange]. Please allow at least 1  [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions & Questions

For defective or damaged products, please contact us at to arrange a refund or exchange. If you have any questions concerning our return policy, please contact us by email. We're pretty responsive.

 Thank you!