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Returns and Refunds


All returns must be postmarked within 15 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached. If you think our product caused a negative reaction on your skin please discontinue use and contact us immediately at

Returns Process

To return an item, place the item securely in its original packaging [and include your proof of purchase and mail your return the following address:

GOA Skincare
Attn: Returns
Order #
608 Strand St. Ste. 3
Santa Monica, CA 90405


Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.


After receiving your return and inspecting the condition of your item, we will process your [return/exchange/return or exchange]. Please allow at least 1  [number of days to process returns] days from the receipt of your item to process your [return/exchange/return or exchange]. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

Exceptions & Questions

For defective or damaged products, please contact us at to arrange a refund or exchange. If you have any questions concerning our return policy, please contact us by email or our concierge chat.



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